Shipping policy

Shipping & Delivery

Thank you for shopping with us! We are committed to delivering your order safely and as quickly as possible across the United Arab Emirates.

Delivery Areas

We currently deliver to most locations across the UAE, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain

Some remote areas may have longer delivery times or limited delivery availability.

Delivery Time

Orders are generally delivered within:

2–5 Business Days

Delivery times may vary depending on your location, product availability, public holidays, courier operations, or unforeseen circumstances.

Order Processing

Orders are usually processed within 1–2 business days before being handed over to our delivery partner.

Once your order is dispatched, our courier partner may contact you using the phone number provided during checkout.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders within the UAE.

Please ensure that:

  • Your phone number and delivery address are correct.
  • You are available to receive the order.
  • The exact payment amount is available at the time of delivery.

Our delivery partner may contact you to confirm your order before dispatch or delivery.

Failed Deliveries

If an order cannot be delivered because of:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailability
  • Refusal to accept the order

We may contact you to arrange another delivery attempt. Orders that remain undeliverable may be cancelled.

Shipping Charges

FREE SHIPPING may be available on selected products or promotional orders.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Where tracking is available, customers will receive shipping or tracking information after the order has been dispatched.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Public holidays
  • Weather conditions
  • High order volumes
  • Courier delays
  • Remote delivery locations
  • Other unforeseen circumstances

We appreciate your patience in such situations.

Incorrect or Damaged Orders

If you receive an incorrect or damaged product, please contact our customer support team as soon as possible and provide your order number along with relevant photos or details.

We will review the issue and assist you according to our applicable Return & Refund Policy.

Contact Us

If you have any questions about your delivery or order, please contact us through our customer support channels.

Thank you for shopping with us!